Privacy Policy
How we collect, use, and protect your personal data.
Introduction
Stirling Collections (trading name of Stirling Capital Partners Ltd, Company Number 16820139) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information.
We are registered with the Information Commissioner's Office (ICO Registration Number: ZC089473).
Information We Collect
We may collect the following types of personal information:
- Name and contact details (address, email, telephone number)
- Financial information relevant to debt recovery matters
- Information provided to us by our clients regarding outstanding debts
- Communication records between you and our team
- Information you provide when using our website or contacting us
How We Use Your Information
We use personal information for the following purposes:
- To provide debt recovery and dispute resolution services
- To communicate with you regarding outstanding matters
- To comply with legal and regulatory obligations
- To respond to enquiries and provide customer support
- To improve our services and website
Legal Basis for Processing
We process personal data on the basis of legitimate interests (debt recovery on behalf of our clients), contractual necessity, legal obligations, and where applicable, your consent.
Data Sharing
We may share your information with:
- Our clients (creditors) as necessary for debt recovery
- Legal professionals when legal action is required
- Regulatory bodies and law enforcement where legally required
- Service providers who assist with our operations (under strict confidentiality agreements)
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Access to personal data is restricted to authorised personnel only.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once data is no longer needed, it is securely deleted or anonymised.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Object to or restrict processing of your data
- Data portability
- Lodge a complaint with the Information Commissioner's Office
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: [email protected]
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically.